Warranty Policy
WARRANTY POLICY AT AN NHIEN AGARWOOD
Applicable nationwide from January 1, 2016.
| Product group | Warranty section | Warranty period | Warranty regulations |
| Electric incense burner | Combustion unit | 6 months | – Manufacturer defects will be repaired or replaced under warranty.– User error; depending on the case, warranty service may be free or subject to a fee. |
| Agarwood bracelet/bead necklace | Each agarwood bead is unbroken, wrapped in a compressed cloth, and threaded with a string. | 12 months | – Free strap replacement and bead polishing warranty for 12 months.– Cases of dents, deformation, or changes in the surface, internal structure, or weight of the granules during use are not covered by the warranty for replacement. |
| Incense burner | Adhesive bonding points, joints | 6 months | – Warranty covers adhesive and bonding in cases of peeling due to manufacturing defects.– Depending on the case, it may be free or subject to a fee. |
| Agarwood handicrafts (Fans, lamps, agarwood ornaments) | Adhesive bonding points, joints | 6 months | – Warranty covers adhesive and bonding in cases of peeling due to manufacturing defects.– Depending on the case, it may be free or subject to a fee. |
| Cases outside of warranty coverage: all are subject to a fee, depending on the specific circumstances. | |||