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Frequently Asked Questions

Are the crystals natural?

Our bracelets are made with the natural Crystal materials named on each product page. Because each natural Crystal is individual, color, clarity, inclusions, and pattern may differ slightly from the photos.

Will my bracelet look exactly like the photo?

The overall design and material combination will match the product listing. Individual crystal beads are naturally unique, so small visual variations are expected.

What size are the bracelets?

Our current bracelets use 10 mm beads and have an inner circumference of 16.5 cm / 6.5 in. If you need a differentfit, please contact us before ordering to discuss a size adjustment.

Can I wear my bracelet in water?

We recommend removing it before showering, swimming, exercising, or applying perfume and lotion. This helps protect the crystals, stretch cord, and plated copper details.

Will the gold- or silver-plated details change over time?

Yes. Gold-plated and silver-plated copper can oxidize or fade with wear. Keep it dry, avoid chemicals, and store it separately in a soft pouch to help preserve the finish.

What does “symbolism” mean?

We share crystal traditions as personal inspiration. Meanings such as confidence, connection, clarity, or prosperity are symbolic;

Is gift packaging included?

Yes. Every bracelet arrives in an Eiliful gift box with a blessing card and care card.

Do you offer custom designs?

Yes. You can choose Crystal, metal details, engraving, and fit, or request a complete custom design. Each custom piece is quoted individually after the design direction is confirmed and typically takes 5–7 business days to create.

How do I start a custom order?

Use the Custom Design form and leave one preferred contact method: email, phone, WhatsApp, or Zalo. We will reply to confirm your design direction, quote, and timeline.

Do you need advice?